Senior Counsellor, Community Interventions

About the Role The Senior Counsellor anchors our Counselling & Therapy Service(CTS) — a service built on the understanding that healing happens through safe, consistent, and respectful relationships. As Programme In Charge, you will hold both the clinical heart of the service and its operational backbone: walking alongside youths navigating socioemotional and mental health challenges, while guiding the team, partnerships, and systems that make that work possible. Many of the young people we serve carry histories of adversity and trauma. We see their behaviours as communication, their trust as something to be earned, and their strengths as the foundation for change. This role calls for a practitioner-leader who embodies that stance — in the counselling room, in supervision, and in every conversation about the people we serve. What You Will Do 1. Community Outreach and Partnerships • Initiate and develop outreach plans that raise awareness of the Division's programmes and make them accessible to the youths and families who need them • Build and sustain trusted relationships with stakeholders and community partners, growing a referral network grounded in mutual respect and shared purpose • Develop engagement materials and conduct sessions with partners, ensuring our services are represented accurately and invitingly • Align outreach efforts with Division goals and take shared ownership of achieving them 2. Programme Leadership of the Counselling & Therapy Service (CTS) • Serve as Programme In Charge, overseeing service delivery in line with the organisation's practice framework, logic model, and SOPs • Uphold the ethical guidelines and regulations governing the service, ensuring every client experiences safety, dignity, and informed choice • Oversee proper, respectful documentation of client records and progress — written as though the client may one day read it • Develop programme materials for clients, stakeholders, and volunteers • Coordinate with key partners for the effective and seamless delivery of the service • Lead monitoring, evaluation, and continuous improvement of the service • Monitor expenses and steward the service's allocated budget responsibly • Provide clinical expertise, case consultation, and reflective supervision that supports and sustains staff in emotionally demanding work 3. Service Growth and Sustainability • Strengthen the service's referral network and presence in the sector through good working relationships with internal stakeholders, external agencies, and community partners • Keep abreast of sector developments and emerging trends, ensuring the service remains relevant and responsive to the evolving needs of service users • Work with internal and external stakeholders to secure the service's financial sustainability — including grant applications, donor engagement, marketing materials, and fundraising support • Grow, develop, and care for the manpower resources the service needs to thrive 4. Counselling Assessment and Intervention • Use appropriate, trauma-informed assessment methods and tools to understand each client's needs, strengths, and circumstances • Complete intake assessments and recommend enrolment into the service where appropriate, ensuring clients experience intake as welcoming rather than clinical gatekeeping • Propose counselling methods and modalities suited to each client — building rapport, defining issues and goals collaboratively, and pacing the work to the client's readiness • Conduct counselling interventions that address the socioemotional, mental health, and social challenges clients face, in both individual and group settings • Administer required assessment, monitoring, and evaluation tools (e.g., PHQ-9, CORE-10) with sensitivity and clear explanation to clients 5. Documentation and Professional Accountability • Ensure timely updating and submission of session recordings, forms, and reports • Ensure timely administration and record-keeping of measurement tools • Complete internal case review forms and present at case reviews when required • Keep documentation updated, organised, and properly labelled according to SOP — maintaining the same respectful, person-first language in writing as in speech 6. Other Duties • Any other duties as assigned, undertaken in the spirit of shared responsibility for our clients and our team What We Are Looking For • Master's degree in Counselling or equivalent, with at least 7 years of experience in the social service sector or…