Senior/ F&B Retail Supervisor

Job Summary This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager. Job Descriptions Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies Responsible for offering a friendly and efficient services to all guests Process guests orders to ensure that all items are prepared and served promptly Assists in setup and clear down of the front and back of Salon & Boutique operations Ensure food safety regulations are followed as according to NEA’s policy To ensure neatness and cleanliness of service ware Promote and sell our range of products and food and beverage items to walk-in customers Perform demonstrations of products Attending to customers’ needs, complaints and enquiries Handling of cash, POS system and report of take-in-cash when on duty Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for To provide guidance, coaching and mentor of new joined service staff Outlets ION Takashimaya Marina Bay Sands Swissotel Raffles City Airport (Transport provided for opening shift and closing shift) Welfare & Benefits 13th Month Salary Meal Allowance Performance Bonus Birthday Incentives Medical Benefits Staff Discount Festive Gifting Requirements Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry Welcoming personality Good communication and interpersonal skills Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness High initiative and positive attitude Available to work on weekdays, Saturdays and Sundays Attractive remuneration package with salary that commensurate with relevant experience. Please upload or send in a detailed RESUME indicating reasons for leaving, last drawn salary, expected salary and date of availability. Only shortlisted candidates will be notified.