Customer Service Officer (Contact Center)

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls reported into the case management system. Maintains and accurately update customer’s enquiry, problem, and resolution into the case management system . Experience required: Experience in Contact Centre/Helpdesk/Service Desk Customer Service / Soft Skills Ability to multi-task e.g., on the call and keying into the ticketing system at the same time. Keen to learn and understand policies, procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform. Working Hours Training period – approximately the first 3 months: Monday to Friday: 9am to 6pm Saturday: 9am to 1pm 5.5 working days per week, including alternate Saturdays After training – 24/7 rotating shift arrangement: Eight-day cycle comprising: 2-morning shifts: 7:30 am to 3:30 pm 2-afternoon shifts: 3pm to11pm 2-night shifts: 10:45 pm to 7:45 am 2 rest days - the off days will be assigned according to the shiftroster and may fall on any day of the week, including weekdays or weekends. --------------------------- Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/ . When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.