Key Responsibilities 1. Target Achievement Support the sales team, under the guidance of the SBDM, to consistently meet or exceed Gross Profit targets. Independently manage the sales administration workload across multiple accounts. 2. Technical Knowledge Apply working knowledge of PCB and industry-specific technical requirements to support accurate quotations and customer set-up. 3. Relationship Management Independently establish and maintain long-term relationships with new & existing customers/vendors. Manage the sales pipeline to drive conversions and successfully close deals. Own the customer set-up and documentation process for assigned accounts. 4. Communication and Negotiation Independently lead technical sales presentations and customer communications. Support negotiation of terms with customers and vendors. 5. Sales Support and SAP Data Maintenance Own the accuracy and completeness of SAP customer and sales data for assigned accounts. Handle end-to-end quotation, invoicing, and payment follow-up with minimal supervision. Identify and resolve documentation or data discrepancies proactively. 6. Cross-Functional Coordination Coordinate with Finance on invoicing, collections, and credit terms for assigned accounts. Liaise with Operations/Logistics to ensure smooth order fulfilment and delivery timelines. Communicate customer requirements internally and follow up on cross-functional action items to closure. 7. Events Management Independently coordinate and manage project/event logistics ahead of schedule. 8. Front Desk Management Oversee front desk operations and provide guidance to junior staff on visitor/call handling standards. 9. Process Improvement Identify and propose improvements to sales admin workflows, SOPs, and documentation standards. 10. Additional Responsibilities Perform other duties as assigned by management. Requirements Education Diploma or Degree in Business Administration, Sales & Marketing, Commerce, or a related field. A background in Engineering, Electronics, or a technical discipline is an advantage. 2–5 years of relevant experience in sales administration, customer service, PCB, or electronics-related work Functional Competencies Strong SAP / CRM proficiency and customer handling skills. Good cross-functional coordination ability. Personal Attributes Independent, organised, and proactive. Disciplined, with good follow-up skills and tenacity to achieve targets. Language Good command of English and Mandarin.
