Network Engineer (L2)

Role: Network Engineer (L2) - Managed Services Duration: Permanent Location: Singapore Responsibilities: Provide remote and on-site technical support to clients, addressing hardware, software, network, and application issues in a timely and professional manner. Implement and manage various IT solutions, including network configuration (firewalls, switches, routers, WLAN), cloud services (Microsoft Azure, AWS), and backup and disaster recovery solutions. Troubleshoot complex technical issues, escalating to Tier 2 technical support or vendors when necessary, and ensuring clear communication throughout the resolution process. Document all support activities, configurations, and procedures accurately and comprehensively within Business & Operations Support System. Participate in project implementation, including system deployments, migrations, and upgrades, ensuring adherence to best practices and project timelines. Participate in an on-call rotation for after-hours support. Adhere to service level agreements (SLAs) and ensure high levels of client satisfaction. Maintain and update technical knowledge and skills through continuous learning and professional development. Contribute to the development and improvement of internal processes and knowledge base articles. Build and maintain strong working relationships with clients, understand their business needs and provide proactive recommendations. Role Requirements: Degree / Diploma in telecommunication, computer engineering or IT related field. Relevant certifications (e.g., Cisco CCNA, Cisco CCNP, Juniper JNCIS) are highly advantageous. Minimum of 2 years of experience working as a Managed Service Engineer or in a similar IT support role Proven experience in troubleshooting and resolving a wide range of IT issues across different technologies Strong understanding of network protocols, services (DNS, DHCP, VPN), and security principles Excellent analytical and problem-solving skills with a methodical approach to troubleshooting Ability to explain technical concepts to non-technical users Excellent customer service skills and a strong focus on client satisfaction Ability to work independently and collaboratively with contractors, colleagues and Data Centre service providers Self-driven, highly customer focused and able to work in a high-pressure environment, especially during emergency restoration of telecommunications services Applicants with class 3 driving license will have an added advantage