Assistant Claims Manager

About the Role As the Assistant Manager, Claims, you will act as the technical expert for motor and/or travel claims while leading a team of claim handlers. You will ensure high service standards, compliance with SOPs, and continuous improvement of claims processes. You will also play a critical role in mentoring staff, managing escalations, and providing insights to senior management through accurate reporting and analysis. 🔧 Key Responsibilities Lead day-to-day operations of the claims team and ensure SLA/KPI targets are met Manage complex and large loss motor/travel claims Monitor claims cycles and enforce adherence to SOPs Handle customer complaints and regulatory escalations (e.g., FIDReC / MAS) Provide technical guidance and decision support to claims staff and management Oversee external service providers and ensure performance standards are met Conduct monthly audits and reviews of claims files for quality and compliance Prepare and present claims reports, statistics, and KPI dashboards to management Mentor, coach, and develop team members through regular 1:1 sessions and training Drive process improvements and claims transformation initiatives 🎓 Requirements Diploma or Degree in a relevant field Experience in general insurance claims Experience managing claims teams Strong experience in motor claims (travel claims experience is an advantage) Certifications such as BCP, PGI, CGI (preferred) Strong understanding of claims SOPs and local insurance regulations Excellent analytical, decision-making, and problem-solving skills --------------------------- Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/ . When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.