Customer Service Specialist

BE GREAT TOGETHER WITH US. Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. CUSTOMER SERVICE SPECIALIST (Location VAT Singapore) Role & Responsibilities Responsible for all customers’ order management activities for the local Sales & Service Organization including:-Order entry into ERP system for customers’ purchase order sales/service orders shipping from various shipping points Transact, monitor and tracks customer order changes and requirements to the specific order(s) Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders. Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms. Backlog management Ensure wholesome and complete order history in compliance to audit and filing retrieval. Act as a liaison between Operations and Customers to determine and shipping requirements Support and participate in all Corporate projects to develop and implement “best practices” and activity reporting pertaining to order management. Support Customer Service Manager in achieving sales targets by managing revenue risks and delivery risks Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization In some sales organizations, support and ownership for any other administrative duties may be required and will be communicated in clarity. Any other duties as required on project or necessity basis from the Customer Service Supervisor / Country Sales Operations Manager Qualification: Diploma/Bachelor Degree in Business Administration/ Marketing/Supply Chain or relevant course of studies. Minimum 3-8 years of experience in operational multi-functional process environment. Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint and Access knowledge is an advantage (Include Powerpoint and Access for Administrator) Ability to demonstrate solid written and oral communication skills Team player with good problem solving ability Languages: English language in spoken and written form with one other Asian language Application Link: https://careers.vatvalve.com/job-invite/6099/