Business Analyst (With UX Experience)

[12 months Contract, renewable] Projects: LifeSG /SupportGoWhere / MyLegacy Key Responsibilities • Lead sessions and workshops to gather, analyse, and validate business and user requirements. • Translate business needs into clear user journeys, process flows, wireframes, and functional solution designs. • Define product scope, write user stories and acceptance criteria, and prioritise requirements with stakeholders. • Act as the bridge between business, UX, and engineering teams by providing requirement clarification throughout the development lifecycle. • Facilitate solution discussions, manage dependencies, resolve ambiguities, and ensure alignment across cross-functional teams. • Support Agile delivery by participating in backlog refinement, sprint planning, UAT, and release activities to ensure solutions meet business objectives. • Identify opportunities to improve business processes, user experience, and product outcomes through data-driven analysis and user feedback. Experience & Skills • 5+ years of experience as a Business Analyst, Product Analyst, UX Analyst or similar role in digital product delivery. • Proven experience conducting stakeholder interviews, facilitating workshops, and managing complex business requirements. • Strong ability to create user journeys, process flows, wireframes, and low- to medium-fidelity prototypes. • Experience translating business requirements into user stories, acceptance criteria, and functional specifications. • Strong understanding of Agile delivery methodologies and experience working closely with Product Managers, UX Designers, and Engineers. • Excellent analytical, problem-solving, communication, and stakeholder management skills. • Experience with Jira, Confluence, and other product delivery tools is preferred. • Knowledge of UX principles, Design Thinking, and service design methodologies is an advantage.