IT Infrastructure Team Lead (Hands-On)

About the Organisation Our client is a well-established organisation undergoing an exciting phase of business and technology transformation. As part of its strategic roadmap, the company is investing in enterprise digitalisation, cloud technologies, cybersecurity, automation, data platforms, and Artificial Intelligence (AI) capabilities to support future business growth. The Information Technology team plays a strategic role in enabling this transformation through modern infrastructure, secure technology platforms, and innovative solutions that support evolving business requirements. This role offers the opportunity to contribute to infrastructure modernisation initiatives while supporting the organisation's AI and digital transformation journey. Position Overview The IT Infrastructure Team Lead will be responsible for leading the day-to-day management of the organisation's IT infrastructure environment while remaining hands-on in technical operations and project delivery. The successful candidate will oversee infrastructure services, support technology transformation initiatives, lead infrastructure projects, and ensure the availability, security, and scalability of technology platforms supporting business operations. Key Responsibilities Infrastructure Operations & Support Manage and support enterprise infrastructure environments, including servers, networks, cloud services, storage, backup solutions, and end-user computing platforms. Monitor infrastructure performance, capacity, availability, and reliability. Troubleshoot and resolve complex infrastructure incidents and technical issues. Maintain operational procedures, technical standards, and infrastructure documentation. Ensure infrastructure services meet agreed service levels and operational requirements. Leadership & Team Management Provide technical leadership, guidance, and mentorship to infrastructure team members. Coordinate operational activities and prioritise infrastructure support requirements. Foster collaboration across IT teams, business stakeholders, and external partners. Support capability development and continuous improvement initiatives within the team. Infrastructure Projects & Transformation Lead and participate in infrastructure implementation, migration, upgrade, and transformation projects. Support cloud adoption, infrastructure modernisation, and technology refresh initiatives. Collaborate with business and technology stakeholders to align infrastructure capabilities with organisational objectives. Manage project timelines, vendor coordination, and implementation activities. Infrastructure Modernisation & AI Enablement Support infrastructure readiness for AI, automation, advanced analytics, and emerging technology initiatives. Evaluate infrastructure requirements to support data-intensive and AI-enabled solutions. Partner with stakeholders to identify opportunities for automation and operational efficiencies. Ensure infrastructure platforms remain scalable, secure, and capable of supporting future digital transformation initiatives. Recommend technology improvements aligned with the organisation's long-term technology strategy. Security, Risk & Compliance Implement and maintain infrastructure security controls and best practices. Support cybersecurity initiatives, vulnerability management, and risk mitigation activities. Maintain backup, disaster recovery, and business continuity capabilities. Ensure compliance with internal policies, governance standards, and regulatory requirements. Vendor & Service Management Manage relationships with technology vendors, service providers, and external partners. Monitor vendor performance and service delivery standards. Participate in infrastructure planning, budgeting, and technology evaluation activities. Requirements Degree, Diploma, or equivalent qualification in Information Technology, Computer Science, Engineering, or a related discipline. Minimum 5 years of experience in IT infrastructure, systems administration, network administration, or infrastructure engineering roles. Previous experience providing technical leadership, project leadership, or team supervision. Strong hands-on experience with Microsoft technologies including Windows Server, Active Directory, Microsoft 365, and Azure. Experience supporting networking, virtualisation, storage, backup, and cloud environments. Good understanding of cybersecurity principles, infrastructure governance, and operational risk management. Experie…