IT Operational Support Engineer

We are partnering with a key healthcare industry leader to hire a team of IT Operational Support Engineers to provide onsite end-user support covering desktop support, endpoint deployment, application support and day-to-day IT operations. Key Responsibilities Provide onsite support for desktops, laptops, printers, mobile devices and peripherals. Install, configure and upgrade hardware and software. Manage Active Directory user administration and application account provisioning. Support Microsoft 365, Teams, Zoom, OneDrive, SharePoint, BitLocker and enterprise applications. Perform technology refresh, asset tagging, inventory updates and equipment relocation. Coordinate with vendors for warranty and hardware replacement. Support project deployments and after-hours standby when required. Maintain documentation and meet SLA targets. Technical Skills Windows 10/11 macOS Android Microsoft 365 Active Directory Microsoft Teams OneDrive SharePoint BitLocker Microsoft Intune/Autopilot (preferred) Hardware troubleshooting Basic networking (DNS, DHCP, TCP/IP) Requirements Diploma/Degree in IT or related discipline. 2–3 years of desktop support / IT operational support experience. Strong hardware troubleshooting skills. Able to lift and move IT equipment when required. ITIL Foundation and Microsoft certifications are advantageous. Prior experience working in healthcare industry in relevant scope is nice to have. Soft Skills Hands-on Customer-focused Strong troubleshooting Team player Able to prioritise multiple tasks