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Customer Success Manager (APAC)

Zift Solutions

JapanFull-timeHybrid

Posted 29 May 2026

About this role

The role manages the end-to-end customer journey from pre-sales technical support and solution scoping to post-sales implementation and adoption. The manager acts as a trusted advisor to ensure APAC customers achieve measurable outcomes and identifies opportunities for account expansion. Requires 5+ years of experience in B2B SaaS customer success or solutions engineering, with a strong understanding of channel go-to-market processes. Fluency in English is required, with business-level Japanese necessary for candidates based in Japan.

What they're looking for

Customer SuccessSolutions EngineeringSaaS ImplementationPartner Relationship ManagementTechnical Account ManagementSolution ScopingProduct DemonstrationsStakeholder Management

Frequently asked questions

What does a Customer Success Manager (APAC) at Zift Solutions do?

The role manages the end-to-end customer journey from pre-sales technical support and solution scoping to post-sales implementation and adoption. The manager acts as a trusted advisor to ensure APAC customers achieve measurable outcomes and identifies opportunities for account expansion. Requires 5+…

What skills does this Customer Success Manager (APAC) role need?

Key skills for this role include Customer Success, Solutions Engineering, SaaS Implementation, Partner Relationship Management, Technical Account Management, Solution Scoping.

How much does a Customer Success Manager (APAC) at Zift Solutions pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Customer Success Manager (APAC) role remote, hybrid, or on-site?

This role is hybrid, based in Japan.

How do I apply for this Customer Success Manager (APAC) role?

You can apply directly on Zift Solutions's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.