Programme Support Officer (9 Months, Outram Park)

Job Scope: · Support the management of the programme’s participant cohort, including tracking enrolment, participation status, and programme reward milestones · Maintain accurate records of participant onboarding, progress, and engagement · Manage and resolve escalated enquiries from programme participants and clinical partners regarding application processes, rewards, and other programme-related matters · Coordinate logistics related to programme activities (recruitment and implementation), pilot touchpoints, and follow-ups · Provide first-line support for the digital platform and troubleshooting assistance to users · Serve as the liaison between the programme partners, effectively triaging and routing programme-related enquiries to appropriate stakeholders · Support all administrative documentation related to the programme · Ability to support execution of basic marketing initiatives, preparation of participant communications (e.g. emails, messages, reminders) and track engagement metrics Support ad-hoc operational tasks to ensure smooth day-to-day running of the programme Duration: Jul 26 to Mar 27 Working Hours: Mondays to Fridays (9am to 6pm) Location: Outram Park Salary: $13-17/H Requirements: · Diploma or Bachelors in Public Health, Business Administration, Health Sciences, Marketing, Communications, or related field · Minimum 3 years of experience in operations, project coordination and/or customer/client facing roles · Strong organisational and coordination skills, with ability to manage multiple workstreams (implementation logistics and participant cohort management) concurrently · Good written and verbal communication skills, especially in responding to participant queries · Good digital literacy and an aptitude in learning new technologies · Strong competency in Microsoft Office applications, particularly Excel and PowerPoint · Exposure to marketing and ops tools such as Canva and FormSG, etc. · Ability to work both independently and collaboratively in a team environment EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)