About this role
Resolve general and complex technical customer inquiries via support tickets and live calls while meeting defined service levels. Collaborate with internal stakeholders to refine operational processes and support a 24/7 global support model.
Requires over 3 years of experience in a fast-paced global support team with proficiency in Salesforce and generative AI models. Candidates should have a background in financial services or payments and the ability to work weekends and holidays.
What they're looking for
Customer SupportTechnical TroubleshootingSalesforceGenerative AIData AnalyticsFinancial ServicesIncident ManagementCommunication
Frequently asked questions
What does a Customer Care Advisor at Circle do?
Resolve general and complex technical customer inquiries via support tickets and live calls while meeting defined service levels. Collaborate with internal stakeholders to refine operational processes and support a 24/7 global support model. Requires over 3 years of experience in a fast-paced global…
What skills does this Customer Care Advisor role need?
Key skills for this role include Customer Support, Technical Troubleshooting, Salesforce, Generative AI, Data Analytics, Financial Services.
How much does a Customer Care Advisor at Circle pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Care Advisor role remote, hybrid, or on-site?
This role is remote ok, based in Singapore.
How do I apply for this Customer Care Advisor role?
You can apply directly on Circle's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.