Reservations Agent [Hotel/ Central]

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $2700 + aws + flexi benefit + staff meals Help Guests Plan Their Perfect Stay Our client is a leading international hospitality company. They are looking for a customer-focused and detail-oriented Reservations Agent to join their hospitality team. As the first point of contact for many guests, you will play a key role in creating a positive booking experience, converting enquiries into reservations, and ensuring every guest's stay begins with exceptional service. Key Responsibilities Reservations & Booking Management Manage room reservation enquiries via phone, email, and online channels. Process bookings accurately and efficiently while ensuring guest requirements are captured correctly. Assist guests with room options, rates, packages, and special requests. Maintain accurate reservation records and update booking information within hotel systems. Guest Communication & Service Excellence Deliver professional, friendly, and timely responses to guest enquiries. Provide accurate information about hotel facilities, services, promotions, and policies. Build rapport with guests and create confidence throughout the reservation journey. Handle booking modifications, cancellations, and special requests with care and attention to detail. Revenue Generation & Sales Support Maximise room revenue by identifying upselling and cross-selling opportunities. Promote hotel packages, room upgrades, and special offers to prospective guests. Follow up on enquiries and potential leads to increase booking conversions. Support the achievement of occupancy and revenue targets through effective reservation management. Administration & System Management Ensure all reservation data is accurately entered and maintained in the booking system. Monitor room availability and assist with inventory management when required. Maintain proper documentation and reservation records. Prepare reports and support administrativ…