Change Management Lead

Job Summary Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management. Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution. Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. Operational Resilience enables the Group to prioritise the most important business services to its customers. It enables the product and segment CEOs to set impact tolerances thresholds for those services and ensures the operational assets which support those services are built, maintained, changed in BAU with resilient service in mind and can continue to provide those services during crisis. Business Continuity Management (BCM) provides the framework to ensure an organisation can continue critical processes during a disruption. This is done through the criticality assessment of processes and the documentation and testing of recovery strategies. BCM directly underpins the firm's Operational Resilience capability to remain within impact tolerances. We are seeking a strategic execution-focused Change Manager to design, lead, and execute the change management strategy for a complex, Group-wide BCM Transformation. The transformation centres on driving a fundamental shift from ‘asset based’ BCM to a ‘process centric, business led’ BCM model to align the Bank to ISO 22301, MAS BCM Guidelines and PRA expectations. Key success criteria for the BCM Transformation will be business adoption, as there will be a fundamental shift in ownership and responsibility to Global Process Owners to implement the new BCM methodology. Your focus will be centred on stakeholder engagement, impact assessments, change enablement, training and capability development, technical upskilling, culture shift, and resistance management. You will be responsible for the end-to-end adoption strategy, embedding behavioural and operating model change, and for driving measurable successful business adoption across the Group. Key Responsibilities Strategy • Develop a comprehensive, iterative change management strategy and roadmap to enable successful implementation and business adoption of the new BCM framework and methodology • Define change management success metrics to measure adoption across businesses and functions, successful embedding of the target BCM methodology, and sustained compliance • Translate BCM Standard & Methodology requirements into practical, human-centric behaviours • Support BCM strategic tooling implementation ensuring business requirements are met. Business • Partner with executive sponsors and key stakeholders to create alignment, advocacy, and manage dependencies that could impact delivery and/or factors that could pose resistance to change • Engage with business stakeholders to align on consistent and robust approaches that promotes advocacy of the BCM strategy, drives cultural change within the business to support adoption and embedment of BCM principles into business-as-usual operations • Craft and execute a high-impact communication plan that translates BCM technicalities into a compelling, accessible narrative for the wider business • Design targeted messaging for different au…