Operations Manager (Carpark Operations)

Responsibilities: Oversee the daily operations of one or more commercial car parks, ensuring smooth traffic flow, cleanliness, safety, signage, lighting and overall operational standards. Monitor the performance and availability of parking systems, including entry and exit equipment, payment systems and related infrastructure. Manage parking operations, including season parking administration, hourly parking, promotions and other parking-related services. Prepare and review operational and financial reports, monitor performance trends, and investigate discrepancies where required. Recommend initiatives to improve operational efficiency, customer experience and revenue performance. Coordinate preventive maintenance and rectification works with contractors and service providers to minimise operational downtime. Manage vendor performance, service contracts and maintenance schedules to ensure service standards are achieved. Handle customer enquiries, escalated feedback and operational incidents in a timely and professional manner. Develop, review and maintain operational procedures and documentation. Support annual budgeting, cost monitoring and forecasting for car park operations. Work closely with internal stakeholders to ensure smooth day-to-day operations and successful delivery of improvement projects. Ensure compliance with relevant safety, operational and regulatory requirements. Requirements: At least 3 years of experience managing commercial car park operations or multiple car park sites. Experience in parking operations, parking systems or revenue management within a commercial environment. Familiar with contractor management, service contracts and facilities maintenance. Strong analytical and problem-solving skills with the ability to interpret operational or financial data. Good communication and stakeholder management skills. Able to work independently while collaborating effectively with internal and external stakeholders. Fire Safety Manager certification or equivalent will be an advantage. To Apply: Interested candidates who wish to apply for this position are invited to click "Apply Now" and indicate "ATTN: JOSL" in their application. Alternatively, you may submit your updated resume directly to joseph.low@talentfirst.com.sg. We regret that only shortlisted candidates will be notified. Joseph Low (R2089920) Talent First Pte. Ltd. EA License No.: 26C3535 By submitting your application or resume to Talent First Pte. Ltd., you are deemed to have consented to the collection, use, and disclosure of your personal data to prospective employers for the purpose of evaluating your suitability for employment opportunities.