Assistant Manager, Guest Services

Key Responsibilities Manage daily manpower planning to support operational needs and ensure efficient staff deployment Oversee group arrivals and departures, ensuring smooth traffic flow and seamless guest experienceCoordinate with event and convention teams on logistics, guest movement, and special arrangements Supervise Bell, Concierge, and Valet operations to maintain high service standards Lead, coach, and motivate the Guest Services team to deliver personalised guest experiences Conduct regular service audits and ensure compliance with hotel policies and brand standards Handle VIP guest arrivals, rooming, and departures with professionalism and attention to detail Plan, review, and optimise staff rosters to improve productivity and operational efficiency Requirements Minimum 2 years of experience in a supervisory role within hospitality or service industry Diploma or Degree in Hospitality Management or related field preferred Strong knowledge of Opera system and overall hotel operations Experience in Bell, Concierge, and Valet functions Excellent communication and interpersonal skills Strong leadership capability with a service-oriented mindset The Talent People Pte. Ltd. | EA License No.: 24C2589By submitting your application, you consent to the collection and use of your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).