DevOps Engineer – Stackops (Incident Management)

1-year contract, renewable Hybrid work arrangement Government project About the Role We are seeking a highly technical DevOps Engineer to join our Central Enablement Team. In this role, you will be the core builder of our enterprise "Resiliency-as-a-Service" platform. Operating within the Resiliency Programme, your mission is to design, code, and deploy the automated infrastructure, toolchains, and workflows that Whole-of-Government (WOG) engineering teams rely on to manage incidents and minimize downtime. You will write the integrations that connect disparate observability tools into incident management product & centralized intelligence hub and build the automation that accelerates recovery across the organization. Key Responsibilities 1. Engineering "Resiliency-as-Code" Build, maintain, and scale using Infrastructure-as-Code (Pulumi/Terraform) to enable teams to deploy standardized monitoring & incident workflows with a single click. Develop self-service onboarding portals and APIs that allow distributed engineering teams to easily hook their applications into the central resiliency framework. 2. Building Incident Management Integrations Develop and maintain robust API integrations and webhooks between specialized observability platforms (Elasticsearch, AWS/Azure Cloud-native tools, Dynatrace) and our central IT Service Management system (Jira Service Management - JSM). Code the automation that routes alerts, enriches payloads with dependency metadata, and triggers specific JSM workflows without manual human intervention. Develop and manage automations tools – enabling systems integrations into the central Elastic Intelligence hub. 3. AI Enablement & Auto-Remediation Implement and configure AIOps capabilities within the observability pipeline to assist with Root Cause Analysis (RCA) and anomaly detection. Write complex automation scripts (Python, Go, or Node.js) to execute automated runbooks and self-healing tasks (auto-remediation) triggered by specific alerts or AI outputs. Integrate AI-driven "Incident Scribe" features into JSM to automatically summarize incident timelines and metrics for Post-Incident Reviews (PIRs). 4. Platform Reliability & CI/CD Ensure the high availability and performance of the central observability and incident management pipelines. Build and maintain CI/CD pipelines to test and deploy configuration changes to the StackOps architecture seamlessly. Work closely with the Product Lead to translate resiliency strategies into scalable, technical deliverables. Provide consultation and support to platform users, solution and enhance platform offerings based on user challenges. Qualifications & Requirements Experience: 3-5+ years in DevOps, Software Engineering, or Site Reliability Engineering (SRE), ideally within a central platform team or Internal Developer Platform (IDP) environment. Programming & Automation: Strong coding skills in Python, Go, or Node.js, specifically for writing automation scripts, interacting with REST APIs, and building custom integrations. Infrastructure-as-Code: Deep, hands-on experience with Terraform, Pulumi, Ansible, or similar IaC tools within large-scale AWS or Azure environments. Observability Tooling: Practical experience configuring and managing telemetry pipelines using OpenTelemetry, Elastic Stack, Dynatrace, or Datadog. ITSM Integration: Experience working with the APIs of Jira Service Management (JSM), ServiceNow, or PagerDuty to build automated alerting and ticketing workflows.