Data Admin (12-Month Contract | Sgd 3200 - Sgd 3400) – Jo 28655

Key Highlights: Office Hours: Monday-Friday Nearest MRT: Outram Station Be a part of a public sector team supporting citizen engagement, appeals assessment, service delivery improvements, and data driven projects involving CRM systems, AI tools, and analytics. Key Responsibilities: Handle enquiries and assess appeals from members of the public regarding government related schemes. Review cases fairly and thoroughly, ensuring accurate evaluation and proper follow up. Liaise with public agencies and internal stakeholders to gather information and coordinate responses. Manage complex cases requiring detailed analysis and multi stakeholder coordination. Support process improvement initiatives and system enhancement projects to improve service delivery. Assist in projects involving CRM systems, AI tools, data analysis, and retrieval augmented generation implementation. Conduct data analytics on public service queries and prepare useful insights for reporting. Support reporting metrics, performance tracking, and presentation of data insights to stakeholders. Perform other administrative duties as assigned. Key Requirements: Degree holder with at least 1 year of relevant experience. Experience in case management, customer service, public administration, citizen engagement, or appeals processing. Prior experience liaising with public agencies or managing multi stakeholder coordination will be advantageous. Good written and verbal communication skills. Able to work independently, manage priorities, and handle multiple tasks effectively. Analytical, detail oriented, adaptable, and resourceful. Proactive in problem solving and keen to learn new tools or systems. Basic Python programming skills are required. Some experience with regular expressions for text cleaning, pattern matching, or data extraction from unstructured text. Experience in reporting metrics, generating performance reports, or presenting data insights will be advantageous. Only shortlisted candidates are not…