Junior Support Executive (Times HR System)

Job Title: Junior Support Executive (Times HR System) Employment Type: Full-time, Contract (2 years, renewable for 1 year) Salary Range: SGD 4550 -5000 per month Location: Singapore (On-site as required) About the Role We are looking for a motivated Junior Support Executive to join our support team for a prestigious educational institution using Times HR Software. This role provides first-level support and administrative assistance, allowing senior engineers to focus on complex technical work. Fresh graduates are encouraged to apply. Key Responsibilities Level 1 Support: Handle initial user inquiries via telephone and email, providing basic guidance and troubleshooting. Log all interactions in the support ticketing system and follow up on resolutions. Administrative Support: Assist in creating and maintaining support documentation, FAQs, and knowledge base articles. Track and manage support tickets. Routine System Maintenance: Assist with system updates, user account management (e.g., password resets, user creation), and routine system health checks. General Support: Monitor support mailbox, direct queries to appropriate team members, and assist with training coordination. Job Requirements Experience: 0–2 years of experience in a software support or administrative role. Fresh graduates are encouraged to apply. Qualifications: Diploma or Degree in Information Technology, Business, or a related field. Skills: Good PC skills, knowledge of Windows OS and MS Office Suite (especially Excel and Word). Exposure to payroll/HR applications or CRM/support ticketing systems is an advantage. Excellent communication and interpersonal skills. Patient, friendly, and helpful personality. Positive attitude, eager to learn, with strong attention to detail and organizational skills. What We Offer Competitive salary commensurate with experience. Opportunity to work on a high-profile government-sector project. A supportive and collaborative team environment. Training and mentorship to develop your skills. Potential for contract renewal beyond the initial 2-year term.